Testimonials
May 2010
I don’t think there is a better agent than Brenda anywhere. She is knowledgeable, competent, energetic, and service-oriented. She advised us on buying our house when we moved to Saratoga, “This is the house you are going to buy. We will look at other houses, but this is the one you are going to buy. It is a great location and the best fit for your family needs.” We raised our kids in the house Brenda picked out. When the time came to sell our beautiful Saratoga house fifteen years later, of course we went back to Brenda. And she was right: we could have bought elsewhere, as some of our friends did, but we wouldn’t have enjoyed it as much, nor would we have realized the economic benefits that we did.
For our house sale, Brenda surveyed the house and advised us on things to fix-up, touch-up, and replace. And what not to do. Brenda offered us qualified contractor recommendations for all aspects of home sale preparation. She worked with us on follow-up to make adjustments during house preparation. We collaborated with her on the pricing, for which she also brought in a realtor who specializes as a “buyers agent” to double-check the pricing. In what was reputed to be a slow market, Brenda arranged staging and presentation, and managed the realtor viewings (almost 100 on the opening day), as well as the internet presentation (over 2000 viewings). We received three qualified offers, all above the list price, the first weekend. We accepted an offer on the sixth day and closed approximately one month later.
No-one has a better knowledge of the real estate market in this area or a sustained record of success than Brenda. If you want a good price buying or selling, no hassles, and action, get Brenda and act on her advice. She will go the extra mile for you. You won’t regret it!
Good Luck,
The Killebrews
Formerly of Saratoga, CA
June 2009
To All it May Concern:
Re: Brenda Duchesne-Miller:
Brenda Miller just listed and sold our Saratoga Woods home. With the very first review and tour of our home, she took control of the listing and sales process with incredible authority and attention to detail. Brenda is the most professional agent, always paying careful attention to the needs of her client first, but never losing the intensity that it takes to maximize the value of the home. She helped us make our home as beautiful as it could be with very little effort. Brenda organized the logistics of open houses and frequent showings and did an outstanding job of pricing the home correctly considering how fast we sold it. The photos of our home on her website were amazing, and the printed literature truly represented the attributes of the home. In this down Market who would have thought our home would sell in just 12 days and very close to asking price. The anxiety and emotions that accompanied the decision to sell our home were addressed by Brenda with compassion and knowledge not only to us but our young adult children. We would recommend Brenda to anyone wishing to buy or sell a home in Saratoga and the surrounding communities only if you want the best experience and a quick sale!!
Best Regards,
Melissa Palamidessi
August 2008
DON’T USE BRENDA MILLER unless you want to sell your house fast and for a great price.
Brenda set up a time line and helped me follow it by:
1. Advising me on how to clean out the house and arranging for unwanted items to be dealt with – sold, donated or hauled to the dumps. I needed her prodding!
2. Advising me on painting the outside of the house and inside where necessary and helping me to hire quality painters that were good, fast, experienced and not expensive. She told me what colors would sell.
3. Advising me on hiring a landscaper that enhanced the landscaping for a reasonable price.
4. Giving me great ideas for staging that didn’t require hiring a stager.
5. Hiring the right inspectors that were reasonably priced and quick to respond.
6. Hitting the bull’s eye for marketing in targeting the right geographical area to saturate with mailers – areas where people came from that wanted to move into the area where the house was.
7. Listing the house at just the right time to capture a good buyer.
8. Pricing the house right to get the most money for it – more than I thought possible.
I was the trustee of an estate and had to sell the house in Saratoga. Brenda told me that the house had to go on the market in one week or the estate would not get the buyers needed. I didn’t think that this was possible. She pitched in and to my utter amazement in one week it was on the market. Contractors jumped to please her! Within two weeks of listing the house, I had a contract.
Other realtors from two different large national real estate firms told me I shouldn’t list the house for nearly as much as Brenda wanted. It wouldn’t sell for that price. She convinced me that the house could get the price. The house even sold for much more!
Brenda made my nightmare turn into a good dream. I dreaded selling the house because of all the work that had to be done. With her help, it went so fast. I couldn’t believe it. Just interview her. Give her a chance. She doesn’t mind getting right in there and getting her hands dirty literally! You’ll see what I mean.
Heidi Alef -Heidi Aleff, Westview Drive, Saratoga Woods
To All That it May Concern:
Re: Brenda Duchesne-Miller:
Brenda Miller recently listed and sold our Saratoga home. From her very first review and tour of our home, she took control of the listing and sales process with incredible competence and attention to detail. Brenda is the consummate professional, always paying careful attention to the needs of her client, but never losing the intensity that it takes to maximize the value of the home. She helped us make our home as beautiful as it could be, helped us with the logistics of open houses and frequent showings and did an outstanding job of pricing the home correctly. The photos of our home on her website were excellent, and the printed literature truly represented the attributes of the home. Brenda carefully screened the buyers and made it simple for us to accept the most appropriate offer. As Brenda so adroitly predicted, our home sold on the very first day that offers were being accepted.
Brenda sold our home in a “down” market with astounding speed and skill. The anxiety and emotions that accompanied the decision to sell our home were addressed by Brenda with compassion and knowledge. She inspired confidence in her ability to start and finish the sale process. We recommend Brenda to anyone wishing to buy or sell a home in Saratoga and the surrounding communities.
Eddie and Sue Ann Alderete
-Eddie and Sue Ann Alderete, Fredericksburg Drive, Saratoga
Hi Brenda,
It has been about 2 months from the time we first met. These 2 months have been full of amazing events created by you. It all started with me presenting the offer in your office.
As a part time licensee, I was nervous when I met you the first time to present the purchasing contract for my new home. Your sharpness, confidence and attention to details commanded immediate attention and presented an image of a seasoned real estate professional. You helped calming me down by working with me through the details of the contact. At some point, it was almost like you were providing a training session. At the end, I felt very confident that the contract was very complete.
If the first encounter was a pleasantly good experience, the subsequent events allowed us to know you and really helped cementing our trusts in you. In those events, although you were a seller’s agent, you took extra steps in helping and guiding me through all the things a buyer’s agent needs to do. You were detail oriented and left nothing to chance. You worked throughout the entire transaction with us with such loving and care that we never felt once of being left out in the cold on our own. Towards the end, there were 2 things very clearly stood out in our mind, we had a great buying experience, and Brenda was going to be the one to call for all our needs associated with Real Estate.
We made the call when we decided to sale our condo. If our experience from the purchasing was excellent, the experience of having you selling our condo was something extraordinary and nothing but first class all the way. You surprised us at the very beginning with a detailed, professionally written CMA delivered almost immediately after we mentioned that we were thinking of selling. The confidence and the breadth of knowledge about the area you showed in pricing the place made us at ease right away. You surprised us again by showing the artistic side of you through staging the condo. The tasteful decoration, the attention to details, the touch of magic with the closet space had all the footprints of an artist. If one should argue that all of these are the duties of the most top notch broker, your action to staging the condo with your own brand new furniture due to the response time of the staging company went far beyond what the duty was called for. This is the quality of someone with the utter most drive for successful results and perfection.
Our ride with you in the past 2 months has been amazing. You have totally earned our respect and trust. You are truly the best in the business!
Loving fans of you,
Elaine and Richard Sze, Saratoga.
-Elaine and Richard Sze, Roble Court, Saratoga
We met Brenda Miller as the listing agent for the home we purchased in Saratoga in March of 2008. We were so impressed with her work in this transaction that we asked her to sell our home in Los Gatos. She exceeded our expectations with all of her hard work in completing the listing and sale of this home!
Brenda listed our Los Gatos home in May of 2008 in a “slow market for sellers” and within 7 days we had two offers, both over asking price. We felt she was correct in her pricing and marketing strategies and the results proved it. She provided all of the usual realtor services with exceptional speed and efficiency and above the normal level of service. She provided references for quick staging of our house and well as getting all of the inspections scheduled quickly.
Brenda’s energetic personality facilitated all of the numerous negotiations and paperwork and made it as painless at possible! She also took a personal interest in our personal preferences and issues with the purchase and sale of the two houses which helped make the experience not so stressful. We feel that we were very lucky to have found her and certainly can recommend her to our friends in the future.
-Paul and Arlene Sasaki, Capistrano Place, Los Gatos
You get so much more when you do business with Brenda Miller as a master realtor. In the course of a few days, she rallied an army of contractors to make our house beautiful. Minutes later, she had reached out to her huge network of realtors and buyers with a fantastic story about our property and neighborhood. And while this real estate market is supposed to be ‘slow’, she had thousands of people visit the website and over 150 visit the house on the first weekend. By the end of the day, while I was on business in Switzerland, she had a half dozen offers on the way from the first weekend the house was held open. If you want the benefit of decades of experience—hire the fastest gun in the West!
Mark, Bonita and Vanessa Thompson
To Whom It May Concern:
We are writing this letter to express our appreciation and confidence in Brenda Miller that results from conducting an excellent job of marketing and selling our home (12481 Radoyka Drive) in Saratoga Woods.
As proud residents of Saratoga Woods, we believed strongly that our neighborhood is a special place in the Bay Area. We believed so strongly in its unique features, that some of our top criteria in interviewing and selecting a real estate professional was to find someone who truly understood our neighborhood and how best to market our home and our community.
We are pleased so say that we found that ideal match working with Brenda.
Now having the sale of our home closed, and us being fully relocated across the country, we are highly confident that we selected the right agent to market, sell, and coach us on the closing of our home.
Being an involved resident of Saratoga Woods, Brenda knew the people and the heartbeat of the neighborhood—from the pool club, to the swim team, to the families and their children. We feel that we were well advised on the pricing, marketing, staging and final touches of listing our home. Beyond the listing, Brenda was highly involved in aligning the right brokers and clients that matched our property profile.
In addition to knowing how to market and sell Saratoga Woods as a community, our complete transaction was conducted with the utmost sense of integrity and professionalism. This was particularly important to us as we were commuting back and forth from the East Coast with our own family transition. At no point did we feel exposed or uniformed, even through we were either on airplanes or three time zones away—communication and coordination remained timely and high.
Looking back on the recent months and the whirlwind of activity that was involved with selling our home on Radoyka Drive, we are thankful to have had Brenda to keep the process sane and as low stress as possible.
We highly recommend Brenda Miller for handling all of the expected and unexpected aspects of a home transaction. She went above and beyond the role of simply an “agent” for us—and we are certain she would do the same for you.
Respectfully,
Bryan and Michelle Phelan
-Bryan and Michelle Phelan, Radoyka Drive, Saratoga Woods Resident
Brenda,
I can’t believe the closing date is this week! It’s been barely six weeks. Who would have thought that in that time we would have, made a plan, implemented the plan, cleared out the house, got it in sellable condition, sold (with multiple offers and for more than the asking price) and closed in all that time frame. It has to be a record with the condition the house was in!
Chad, Lynne and I had been stressing over how we were going to get that house sold and I can’t tell you how relieved we were when you showed up for our meeting and immediately put our minds at ease with your kind, knowledgeable, take charge manner. It was obvious to us that you knew exactly what you were doing and what needed to be done to get our parents’ home sold as quickly as possible. I must admit that I doubted some of your decisions, but soon learned that I was looking at everything from an inexperienced “personal” view and that you knew exactly what was needed.
I appreciate all the efforts you made, in every aspect of the process, knowing our particular situation, from giving us direction as to what we needed to do (in other words working us to death J) and giving us encouragement after, to making arrangements to have everything hauled, the yard manicured, the house painted and cleaned and especially for the negotiating the best price from the personnel who did the amazing work. Not to mention deferring the expense until escrow. You were wonderful about explaining what needed to be done next and why, and helped every chance you could, from meeting me after work to going over forms with me and ensuring they were filled out accurately and completely, to putting things up on Craigslist for us, and even pulling the garbage cans in for us when we couldn’t get over to the house. Unbelievable!
I am so grateful my parents’ home was in such a wonderful neighborhood surrounded by other beautiful homes and I am especially pleased that you were not only a Realtor, but a neighbor, with a vested interest for all.
You were a blessing from the start, and made the whole experience seamless and straightforward. I knew I had nothing to worry about, as it was quickly apparent from your sweet nature and efficient ways, that you had everything under control throughout the whole process.
Thank you so much for the constant dedication you put into this whole process and for ensuring that the outcome exceeded our expectations! When the opportunity comes along again for us to sell our home, we will DEFINITELY be giving you a call!
With warmest regards and appreciation,
Carey
-The Brady Family, Ansley Place, Sararoga
_____________________________________________
Hello Brenda,
It has been a while since we spoke. I know that our real estate transaction is well behind us now. But, I did want to write to give you a very special “Thank You” for the work you did resulting in the successful sale of our house on Westview Drive in the Saratoga Woods neighborhood of Saratoga.
When Anita and I were considering a realtor to help us with this transaction, we had a number of requirements in mind. But, the one requirement that was our highest priority was familiarity with the neighborhood. Saratoga Woods is really a special place, and we believed that if the person listing our house could convey that to prospective buyers, we would have no problem attracting qualified buyers. We knew that you had enjoyed success in the neighborhood before, and as we reviewed the various proposals from other realtors, we kept coming back to the great enthusiasm you have for Saratoga Woods, and your being a resident and neighbor led us to never question your sincerity in this regard.
With that requirement out of the way, we then settled in on the other requirements. All of the people with whom we spoke had the luxury of having large, successful real estate companies behind them, and the services offered by each were similar enough to make us believe that the company itself was not the next most important requirement we should consider.
What we did look at next was just how good we felt about how well and how soon the various inspections and so forth could get done, and what sort of urgency the realtor we chose would bring to making those things happen. We felt quite confident in what you could do for us in this area, and that, coupled with your passion for Saratoga Woods, led us to choose you to help with the sale.
We made the right decision!
We signed the agreements to list with you and Intero on a Saturday, and by the next Tuesday, all inspections had been completed and a binder put together with this information, some small amount of repair had been accomplished, additional cleaning had been arranged to be done before the next weekend’s open house, and a small amount of staging had been done, including your bringing your own patio furniture over to sit on our deck! Everything was in place in time for the realtors’ tour on Wednesday, and we had serious interest before the first weekend. By the second weekend, we had a highly-qualified offer that we had accepted – 8 days between the listing having first appeared on MLS and an offer in hand!
You didn’t let up and allow the closure run its course after the offer was accepted. You worked feverishly with the buyer’s realtor to make sure that all aspects of the deal were covered and were moving along as needed. And you pushed us to make sure we were doing our part of the work as well, making sure that we would not be in the way of closure. Because of your tenacity and attention to detail, we were able to move up the date and to close on a very aggressive schedule, which is exactly what Anita and I needed to make our follow-on plans work.
In all, Anita and I were extremely pleased with the service we got from you in the sale of our house. I would not hesitate to highly recommend you to anyone who want to sell a house, especially in Saratoga Woods, but also in any community.
Thanks again, and all the best to you,
Dan & Anita Watson
-Dan and Anita Watson, Westview Drive, Saratoga
_____________________________________________
Brenda,
We want to thank you for the outstanding service in selling our home in Saratoga. You did an extraordinary job prepping and staging the house for sale. It looked so beautiful that we didn't want to give it up. And when it came down to the final negotiations, you managed every step with great skill and grace. We look forward to working with you in the future and we welcome the opportunity to rave about you to anyone who asks for a reference!
Sincerely,
Mark and Bonita Thompson
-Mark and Bonita Thompson, Jolene Court, Saratoga
I don’t think there is a better agent than Brenda anywhere. She is knowledgeable, competent, energetic, and service-oriented. She advised us on buying our house when we moved to Saratoga, “This is the house you are going to buy. We will look at other houses, but this is the one you are going to buy. It is a great location and the best fit for your family needs.” We raised our kids in the house Brenda picked out. When the time came to sell our beautiful Saratoga house fifteen years later, of course we went back to Brenda. And she was right: we could have bought elsewhere, as some of our friends did, but we wouldn’t have enjoyed it as much, nor would we have realized the economic benefits that we did.
For our house sale, Brenda surveyed the house and advised us on things to fix-up, touch-up, and replace. And what not to do. Brenda offered us qualified contractor recommendations for all aspects of home sale preparation. She worked with us on follow-up to make adjustments during house preparation. We collaborated with her on the pricing, for which she also brought in a realtor who specializes as a “buyers agent” to double-check the pricing. In what was reputed to be a slow market, Brenda arranged staging and presentation, and managed the realtor viewings (almost 100 on the opening day), as well as the internet presentation (over 2000 viewings). We received three qualified offers, all above the list price, the first weekend. We accepted an offer on the sixth day and closed approximately one month later.
No-one has a better knowledge of the real estate market in this area or a sustained record of success than Brenda. If you want a good price buying or selling, no hassles, and action, get Brenda and act on her advice. She will go the extra mile for you. You won’t regret it!
Good Luck,
The Killebrews
Formerly of Saratoga, CA
____________________________________________
To All it May Concern:
Re: Brenda Duchesne-Miller:
Brenda Miller just listed and sold our Saratoga Woods home. With the very first review and tour of our home, she took control of the listing and sales process with incredible authority and attention to detail. Brenda is the most professional agent, always paying careful attention to the needs of her client first, but never losing the intensity that it takes to maximize the value of the home. She helped us make our home as beautiful as it could be with very little effort. Brenda organized the logistics of open houses and frequent showings and did an outstanding job of pricing the home correctly considering how fast we sold it. The photos of our home on her website were amazing, and the printed literature truly represented the attributes of the home. In this down Market who would have thought our home would sell in just 12 days and very close to asking price. The anxiety and emotions that accompanied the decision to sell our home were addressed by Brenda with compassion and knowledge not only to us but our young adult children. We would recommend Brenda to anyone wishing to buy or sell a home in Saratoga and the surrounding communities only if you want the best experience and a quick sale!!
Best Regards,
Melissa Palamidessi
____________________________________________
DON’T USE BRENDA MILLER unless you want to sell your house fast and for a great price.
Brenda set up a time line and helped me follow it by:
1. Advising me on how to clean out the house and arranging for unwanted items to be dealt with – sold, donated or hauled to the dumps. I needed her prodding!
2. Advising me on painting the outside of the house and inside where necessary and helping me to hire quality painters that were good, fast, experienced and not expensive. She told me what colors would sell.
3. Advising me on hiring a landscaper that enhanced the landscaping for a reasonable price.
4. Giving me great ideas for staging that didn’t require hiring a stager.
5. Hiring the right inspectors that were reasonably priced and quick to respond.
6. Hitting the bull’s eye for marketing in targeting the right geographical area to saturate with mailers – areas where people came from that wanted to move into the area where the house was.
7. Listing the house at just the right time to capture a good buyer.
8. Pricing the house right to get the most money for it – more than I thought possible.
I was the trustee of an estate and had to sell the house in Saratoga. Brenda told me that the house had to go on the market in one week or the estate would not get the buyers needed. I didn’t think that this was possible. She pitched in and to my utter amazement in one week it was on the market. Contractors jumped to please her! Within two weeks of listing the house, I had a contract.
Other realtors from two different large national real estate firms told me I shouldn’t list the house for nearly as much as Brenda wanted. It wouldn’t sell for that price. She convinced me that the house could get the price. The house even sold for much more!
Brenda made my nightmare turn into a good dream. I dreaded selling the house because of all the work that had to be done. With her help, it went so fast. I couldn’t believe it. Just interview her. Give her a chance. She doesn’t mind getting right in there and getting her hands dirty literally! You’ll see what I mean.
Heidi Alef -Heidi Aleff, Westview Drive, Saratoga Woods
_____________________________________________
Re: Brenda Duchesne-Miller:
Brenda Miller recently listed and sold our Saratoga home. From her very first review and tour of our home, she took control of the listing and sales process with incredible competence and attention to detail. Brenda is the consummate professional, always paying careful attention to the needs of her client, but never losing the intensity that it takes to maximize the value of the home. She helped us make our home as beautiful as it could be, helped us with the logistics of open houses and frequent showings and did an outstanding job of pricing the home correctly. The photos of our home on her website were excellent, and the printed literature truly represented the attributes of the home. Brenda carefully screened the buyers and made it simple for us to accept the most appropriate offer. As Brenda so adroitly predicted, our home sold on the very first day that offers were being accepted.
Brenda sold our home in a “down” market with astounding speed and skill. The anxiety and emotions that accompanied the decision to sell our home were addressed by Brenda with compassion and knowledge. She inspired confidence in her ability to start and finish the sale process. We recommend Brenda to anyone wishing to buy or sell a home in Saratoga and the surrounding communities.
Eddie and Sue Ann Alderete
-Eddie and Sue Ann Alderete, Fredericksburg Drive, Saratoga
_____________________________________________
It has been about 2 months from the time we first met. These 2 months have been full of amazing events created by you. It all started with me presenting the offer in your office.
As a part time licensee, I was nervous when I met you the first time to present the purchasing contract for my new home. Your sharpness, confidence and attention to details commanded immediate attention and presented an image of a seasoned real estate professional. You helped calming me down by working with me through the details of the contact. At some point, it was almost like you were providing a training session. At the end, I felt very confident that the contract was very complete.
If the first encounter was a pleasantly good experience, the subsequent events allowed us to know you and really helped cementing our trusts in you. In those events, although you were a seller’s agent, you took extra steps in helping and guiding me through all the things a buyer’s agent needs to do. You were detail oriented and left nothing to chance. You worked throughout the entire transaction with us with such loving and care that we never felt once of being left out in the cold on our own. Towards the end, there were 2 things very clearly stood out in our mind, we had a great buying experience, and Brenda was going to be the one to call for all our needs associated with Real Estate.
We made the call when we decided to sale our condo. If our experience from the purchasing was excellent, the experience of having you selling our condo was something extraordinary and nothing but first class all the way. You surprised us at the very beginning with a detailed, professionally written CMA delivered almost immediately after we mentioned that we were thinking of selling. The confidence and the breadth of knowledge about the area you showed in pricing the place made us at ease right away. You surprised us again by showing the artistic side of you through staging the condo. The tasteful decoration, the attention to details, the touch of magic with the closet space had all the footprints of an artist. If one should argue that all of these are the duties of the most top notch broker, your action to staging the condo with your own brand new furniture due to the response time of the staging company went far beyond what the duty was called for. This is the quality of someone with the utter most drive for successful results and perfection.
Our ride with you in the past 2 months has been amazing. You have totally earned our respect and trust. You are truly the best in the business!
Loving fans of you,
Elaine and Richard Sze, Saratoga.
-Elaine and Richard Sze, Roble Court, Saratoga
__________________________________________________
Brenda listed our Los Gatos home in May of 2008 in a “slow market for sellers” and within 7 days we had two offers, both over asking price. We felt she was correct in her pricing and marketing strategies and the results proved it. She provided all of the usual realtor services with exceptional speed and efficiency and above the normal level of service. She provided references for quick staging of our house and well as getting all of the inspections scheduled quickly.
Brenda’s energetic personality facilitated all of the numerous negotiations and paperwork and made it as painless at possible! She also took a personal interest in our personal preferences and issues with the purchase and sale of the two houses which helped make the experience not so stressful. We feel that we were very lucky to have found her and certainly can recommend her to our friends in the future.
-Paul and Arlene Sasaki, Capistrano Place, Los Gatos
_____________________________________________
Mark, Bonita and Vanessa Thompson
-Mark, Bonita and Vanessa Thompson, Cordelia Avenue, Cupertino Area
_____________________________________________
We are writing this letter to express our appreciation and confidence in Brenda Miller that results from conducting an excellent job of marketing and selling our home (12481 Radoyka Drive) in Saratoga Woods.
As proud residents of Saratoga Woods, we believed strongly that our neighborhood is a special place in the Bay Area. We believed so strongly in its unique features, that some of our top criteria in interviewing and selecting a real estate professional was to find someone who truly understood our neighborhood and how best to market our home and our community.
We are pleased so say that we found that ideal match working with Brenda.
Now having the sale of our home closed, and us being fully relocated across the country, we are highly confident that we selected the right agent to market, sell, and coach us on the closing of our home.
Being an involved resident of Saratoga Woods, Brenda knew the people and the heartbeat of the neighborhood—from the pool club, to the swim team, to the families and their children. We feel that we were well advised on the pricing, marketing, staging and final touches of listing our home. Beyond the listing, Brenda was highly involved in aligning the right brokers and clients that matched our property profile.
In addition to knowing how to market and sell Saratoga Woods as a community, our complete transaction was conducted with the utmost sense of integrity and professionalism. This was particularly important to us as we were commuting back and forth from the East Coast with our own family transition. At no point did we feel exposed or uniformed, even through we were either on airplanes or three time zones away—communication and coordination remained timely and high.
Looking back on the recent months and the whirlwind of activity that was involved with selling our home on Radoyka Drive, we are thankful to have had Brenda to keep the process sane and as low stress as possible.
We highly recommend Brenda Miller for handling all of the expected and unexpected aspects of a home transaction. She went above and beyond the role of simply an “agent” for us—and we are certain she would do the same for you.
Respectfully,
Bryan and Michelle Phelan
-Bryan and Michelle Phelan, Radoyka Drive, Saratoga Woods Resident
_____________________________________________
I can’t believe the closing date is this week! It’s been barely six weeks. Who would have thought that in that time we would have, made a plan, implemented the plan, cleared out the house, got it in sellable condition, sold (with multiple offers and for more than the asking price) and closed in all that time frame. It has to be a record with the condition the house was in!
Chad, Lynne and I had been stressing over how we were going to get that house sold and I can’t tell you how relieved we were when you showed up for our meeting and immediately put our minds at ease with your kind, knowledgeable, take charge manner. It was obvious to us that you knew exactly what you were doing and what needed to be done to get our parents’ home sold as quickly as possible. I must admit that I doubted some of your decisions, but soon learned that I was looking at everything from an inexperienced “personal” view and that you knew exactly what was needed.
I appreciate all the efforts you made, in every aspect of the process, knowing our particular situation, from giving us direction as to what we needed to do (in other words working us to death J) and giving us encouragement after, to making arrangements to have everything hauled, the yard manicured, the house painted and cleaned and especially for the negotiating the best price from the personnel who did the amazing work. Not to mention deferring the expense until escrow. You were wonderful about explaining what needed to be done next and why, and helped every chance you could, from meeting me after work to going over forms with me and ensuring they were filled out accurately and completely, to putting things up on Craigslist for us, and even pulling the garbage cans in for us when we couldn’t get over to the house. Unbelievable!
I am so grateful my parents’ home was in such a wonderful neighborhood surrounded by other beautiful homes and I am especially pleased that you were not only a Realtor, but a neighbor, with a vested interest for all.
You were a blessing from the start, and made the whole experience seamless and straightforward. I knew I had nothing to worry about, as it was quickly apparent from your sweet nature and efficient ways, that you had everything under control throughout the whole process.
Thank you so much for the constant dedication you put into this whole process and for ensuring that the outcome exceeded our expectations! When the opportunity comes along again for us to sell our home, we will DEFINITELY be giving you a call!
With warmest regards and appreciation,
Carey
-The Brady Family, Ansley Place, Sararoga
_____________________________________________
Hello Brenda,
It has been a while since we spoke. I know that our real estate transaction is well behind us now. But, I did want to write to give you a very special “Thank You” for the work you did resulting in the successful sale of our house on Westview Drive in the Saratoga Woods neighborhood of Saratoga.
When Anita and I were considering a realtor to help us with this transaction, we had a number of requirements in mind. But, the one requirement that was our highest priority was familiarity with the neighborhood. Saratoga Woods is really a special place, and we believed that if the person listing our house could convey that to prospective buyers, we would have no problem attracting qualified buyers. We knew that you had enjoyed success in the neighborhood before, and as we reviewed the various proposals from other realtors, we kept coming back to the great enthusiasm you have for Saratoga Woods, and your being a resident and neighbor led us to never question your sincerity in this regard.
With that requirement out of the way, we then settled in on the other requirements. All of the people with whom we spoke had the luxury of having large, successful real estate companies behind them, and the services offered by each were similar enough to make us believe that the company itself was not the next most important requirement we should consider.
What we did look at next was just how good we felt about how well and how soon the various inspections and so forth could get done, and what sort of urgency the realtor we chose would bring to making those things happen. We felt quite confident in what you could do for us in this area, and that, coupled with your passion for Saratoga Woods, led us to choose you to help with the sale.
We made the right decision!
We signed the agreements to list with you and Intero on a Saturday, and by the next Tuesday, all inspections had been completed and a binder put together with this information, some small amount of repair had been accomplished, additional cleaning had been arranged to be done before the next weekend’s open house, and a small amount of staging had been done, including your bringing your own patio furniture over to sit on our deck! Everything was in place in time for the realtors’ tour on Wednesday, and we had serious interest before the first weekend. By the second weekend, we had a highly-qualified offer that we had accepted – 8 days between the listing having first appeared on MLS and an offer in hand!
You didn’t let up and allow the closure run its course after the offer was accepted. You worked feverishly with the buyer’s realtor to make sure that all aspects of the deal were covered and were moving along as needed. And you pushed us to make sure we were doing our part of the work as well, making sure that we would not be in the way of closure. Because of your tenacity and attention to detail, we were able to move up the date and to close on a very aggressive schedule, which is exactly what Anita and I needed to make our follow-on plans work.
In all, Anita and I were extremely pleased with the service we got from you in the sale of our house. I would not hesitate to highly recommend you to anyone who want to sell a house, especially in Saratoga Woods, but also in any community.
Thanks again, and all the best to you,
Dan & Anita Watson
-Dan and Anita Watson, Westview Drive, Saratoga
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Brenda,
We want to thank you for the outstanding service in selling our home in Saratoga. You did an extraordinary job prepping and staging the house for sale. It looked so beautiful that we didn't want to give it up. And when it came down to the final negotiations, you managed every step with great skill and grace. We look forward to working with you in the future and we welcome the opportunity to rave about you to anyone who asks for a reference!
Sincerely,
Mark and Bonita Thompson
-Mark and Bonita Thompson, Jolene Court, Saratoga
