7 November 2004
Alain Pinel Realtors
214 Los Gatos-Saratoga Road
Los Gatos, CA 95030
Dear Ken and Patti,
I would like to take this opportunity to thank you for all your hard work and expertise in completing the recent sale of our father’s home. You operated under difficult circumstances and in a very short time frame to maximise the saleability and minimise the difficulties for both my sister and myself. It was particularly challenging, I’m sure to work with two sellers who were not only not in the local area, but also in two different countries!
I also very much appreciate the way you helped us handle the sensitive issues of dealing with forty five years of possessions and of selling our childhood home so soon after our father’s passing away. This was a task that I personally had dreaded for a number of years, however, as soon as we had agreed to work with you, I began to feel that it was going to be possible to manage it. But you not only made it manageable, but also took care of all the problems, from start to finish. My sister and I repeatedly said, ‘Thank goodness for Ken and Patti…wow, did we make the right choice there!’
I am very pleased to offer my recommendation of your work to future sellers and buyers. I have been more than pleased with your work, and would comment happily on your professionalism, competence and integrity.
Thank you again.
United KingdomRita's recommendation
Lynn and Michael Link24 May 2005
We hired Ken Roberts and Patti Mauseth to sell our Almaden Country Club area house, and were very pleased with the results. So many times after a real-estate transaction, one has distaste for the realtors, but not with these two. What a refreshing difference from most realtors, they are actually a pleasure to deal with.
We began the process by interviewing 16 realtors to find someone to represent our interests. The first priority was dedication; someone committed to doing the job as well as could be done, being there when and as often as it would take. Integrity was high on the list, as professionals here in Silicon Valley, we want nothing of shady behavior, or anything missed or neglected. We wanted knowledgeable realtors as well, someone who is current in their field and takes being professional as seriously as we, including having a professional demeanor while still being personable.
We found some realtors behaved like they worked on a used car sales lot, or were aggressive, pushy, or smarmy. Others wanted to pigeon-hole us and our property without listening or engaging in inquiry. Yet others talked only of themselves and how many dollars per year they sell in real estate.
Ken and Patti exceeded our expectations. Their integrity was beyond reproach. They were personable, professional, and very hands-on throughout the entire process, even being present at all inspections. They represented our interests well, offering advice and expertise as required. They were knowledgeable of their industry as well as the local market. They always made as much time as was needed to answer any questions, to get the job done, interact, follow-up and follow-through.
Remember, that agent that sells the highest dollars per year isn’t putting in much time per property, and is likely underselling your property to get a faster sale. If you want a dedicated realtor that will represent your interests, give however much time it takes, be personally involved and do whatever needs to be done while maintaining high ethical standards, then they are the team for you.We look forward to working with them again when we next do a real estate transaction.
Lynn and Michael Link
The Links Recommendation
Looking for a team of Professional hardworking Real Estate Agents? We found a team recently in Ken and Patti Roberts with Alain Pinel Realtors! The Roberts listed our home in Almaden and sold it in just 6 days. From their first walk-through of our home to the final sign off to the buyers, Ken and Patti were with us the entire journey. Each inspection, open house, appraisal, and visits by potential buyers, Ken and Patti were there. Ken and Patti then found us just the dream home we were looking for, so they have helped us the entire way. They are both high energy caring people that worked very hard for us. I highly recommend Ken and Patti Roberts for your Real Estates needs.
Paul & Charmain Gardner
Whitbourne Dr. and Olive Branch Lane, Almaden Valley, San Jose